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| Product information and other questions: |
What kind of printing is used on the products?
The products you see on our site are comparable in quality to the products you find in fine retail outlets. That means we only use the best in professional screen printing printing techniques. We do NOT use any iron on transfers or digital printing methods. Our printing is designed to last, wash after wash, without fading, peeling or cracking. We make the clothing you've grown to love.
Who is PrintMojo?
Put simply: "PrintMojo is a combination of years of trade experience, craftfully fused together by two outstanding companies." We give you the best of 2 worlds partnered together for great products and easy service. Quality, traditional screen printed and embroidered products, through an easy to use, secure e-commerce site.
I have a question that wasn't answered here. How can I contact PrintMojo?
The fastest way to contact us is to submit a support ticket in our customer service form. You can also contact us directly via email, phoe, fax or snail mail in regards to Product questions or Order Status questions by visiting our Contact us page here.
Are the items I see on this website in stock?
Yes, unless marked otherwise, the items you see in our web store are printed and in stock, ready for shipping. That means, once you order, your order will usually ship out from our warehouse within 3 business days.
How long will it take to get my order?
After you place your order, it will usually be shipped from our location within 2 business days. Depending on the method of shipping you choose at the time of checkout and your distance from our California warehouse, it could take anywhere from 1-5 business days for orders within the US or 7-14 business days for international orders. Click here for more information on when your package will arrive.
Do you ship internationally?
Yes. We can ship your order to most worldwide destinations. Be aware that you might be charged a import fee and sales tax. We suggest you check with your local postoffice before you order.
How much is shipping going to be?
We strive to keep our regular and international shipping costs as low as they can be. With that in mind, you won't see any "handling" charges added on to our shipping rates. The rates that are given in our shopping cart reflect the exact pricing we get from UPS or USPS, depending on the method of shipping you choose. USPS Priority mail rates start at just $4.60 for one t-shirt.
How can I pay for my order?
Orders from within the United States:
Credit Card – We accept Visa, Master Card, Discover and American Express. We recommend using a credit card for fastest service. You card information is submitted through PrintMojos secure server and is not charged until your order is shipped. Your statement will show the name PRINTMOJO.COM for the items you purchased. Money Order – You can get a money order at the post office and at most banks. Check – Personal checks accepted please allow 5-10 business days to clear.
If you choose to pay by check or money order, you must send in your payment before your order is shipped. Please send payment to the adress below
International Orders:
Credit Card – We accept Visa, Master Card, Discover and American Express. We recommend using a credit card for fastest service. You card information is submitted through PrintMojos secure server and is not charged until your order is shipped. Your statement will show the name PRINTMOJO.COM for the items you purchased.International Money Order - If you wish to pay by International Money order it must be in US Dollars.Checks - We do not accept checks for orders placed outside the US (this includes Canada).
Mailing Address:
PrintMojo
2934 The Esplanade
Chico, CA 95973
USA
Who processes the orders?
All items are professionally screen printed (and/or embroidered) by Triple J Printing of Chico, CA. All items are in printed in advance, in stock and stored in PrintMojos local warehouse, where they carefully pack and ship each order as it is placed.
If paying by credit card, your statement will show a charge from PRINTMOJO.COM. Is my order secure? Is my information kept private?
Your security and privacy are our top priorities. Protecting your order information is a priority for us. PrintMojo use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server.
If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. We will make sure you are on a secure server whenever you are entering information that needs to be protected.
You can also double-check by looking at the URL address line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
We believe your private information is just that, private.
We know that you value your privacy. That's why we'll never peddle your private data to anyone. We don't sell, rent, trade, lease, sublet, give, barter, swap, share, vend, bestow, confer, donate, furnish, bargain, auction, let, furnish, grant, impart, or provide any of your personal data with anyone else. Period. We won't betray your trust. Read here for PrintMojos full privacy policy.
Will I have to pay sales tax?
For all orders shipping to destinations outside of California, you will not have to pay sales tax. We are required to collect sales tax for sales shipping to California destinations (since we are located in California). This will be automatically calculated at checkout.
If you order products from other contries then America you might be charged import tax and VAT when purchasing products over a certain amount of money. If you do not know these charges we suggest you check with you local post office or tax office before ordering.
Do you offer a Money Back Guarantee?
Yes. We want you to be happy with your purchase. To show we fully stand behind the quality of the products we print and ship, we offer a full, 30 Day Money Back Guarantee. If you need to return or exchange a product you have purchased from us, please contact us within 30 days and we'll take care of you.
Can I order through the mail via check or money order?
Of course. We understand that sometimes people prefer the traditional mail order way of buying. While we fully believe in the security and convenience of our secure online shopping system, we have made it easy to order the products you want via check or money order. Simply note the items you want to purchase, and mail them with your payment and shipping total (you can get the shipping total by going through the checkout process. After you enter your shipping address our system will calculate the shipping for you):
PrintMojo
2934 The Esplanade
Chico, CA 95973
USA
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